{"id":1106,"date":"2024-07-26T16:51:50","date_gmt":"2024-07-26T13:51:50","guid":{"rendered":"https:\/\/epika.com.tr\/?page_id=1106"},"modified":"2026-07-28T15:55:15","modified_gmt":"2026-07-28T12:55:15","slug":"our-quality-policy","status":"publish","type":"page","link":"https:\/\/epika.com.tr\/en\/our-quality-policy\/","title":{"rendered":"Our Quality Policy"},"content":{"rendered":"

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Our Fundamental Principle: Customer Complaints as Our Primary Management Policy<\/div>\n
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\u2022 Achieving company and departmental goals through team spirit based on the Total Quality philosophy,<\/p>\n

\u2022 Reviewing our business processes through self-assessment to identify approaches that will enhance our performance,<\/p>\n

\u2022 Increasing the efficiency of all our processes to a level that can compete internationally, in line with a continuous improvement approach,<\/p>\n

\u2022 Encouraging innovative and creative approaches, and conducting training to enhance technical and behavioral competencies,<\/p>\n

\u2022 Continuously improving the effectiveness and efficiency of our customer complaint handling and response process to enhance the quality of our products and services,<\/p>\n

\u2022 Ensuring the continuity of feedback and effectively managing and resolving all types of customer complaints,<\/p>\n

\u2022 Complying with all applicable legal regulations concerning customers,<\/p>\n

\u2022 Recording, analyzing, and improving our products and services based on customer requests, demands, and criticisms,<\/p>\n

\u2022 Maintaining our reliability among our customers.<\/p>\n<\/div>\n<\/div>\n

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Quality & Testing<\/div>\n
Our products, with a lifespan of 10 years, have been tested and approved 35,000 times for durability and quality.<\/div>\n<\/div>\n

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